Please don't tell me it will be an hour and then it is an additional 50 minutes later. Tell me the truth and I will get there with an order waiting for me versus waiting additional time.
I have had nothing but problems with this pharmacy. The wait times are atrocious & consistently longer than they tell you they will be. I've also had several issues with them filling a prescription incorrectly. Once trying to charge me $100 for a prescription that should cost $15. When I inquired as to why it would cost that much when it never has in the past, I was told my doctor was at fault for writing the script wrong & that were confused when filling it. They did not ask me to clarify the confusion, but instead just tried to give me the wrong medication for my child & blame my doctor. Even after that incident, I tried to give them the benefit of the doubt & chalk it up to being human & making an occasional error. However, I tried to fill a new prescription for the same med there again and they refused to fill it stating that I was filling it to early. Even though it was a completely new script. I no longer trust this pharmacy, & will not be going back.
Tends to be very busy, I've waited in line for a half hour in the past. Typically wait times range from 5 to 15 minutes. However, we've always had good service and medications are always correct.
Other services at this store are great. Most of the time, the pharmacy is also. I could have had a productive time doing other things versus waiting needlessly.
Called about a prescription and was told it would be ready in an hour. Drove there an hour and 15 minutes later. Waited in line with 7 ahead of me. When I got to the counter, I was told it was not ready and it would be 15 minutes. Ended up being a total of an hour and 50 minutes to get the order.
The customer service is good, if something goes wrong they're usually good about explaining it and fixing the issue. One thing they could work on is the wait, there's usually a very long line.
I've always had a great experience there. Very friendly, professional and helpful staff. The only negative thing I have to say is there is sometimes a long line to get help. That is not the fault of the staff. If I'm unwilling to wait I return at a different time and usually there is no line or a shorter line.
Meijer Pharmacy is a US Pharmacy based in Mason, Michigan. Meijer Pharmacy is located at 500 Hull Rd, Mason, MI 48854, USA.
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